Unlocking the opportunities and challenges of using ChatGPT tools for educational services: A narrative literature review

Abstract

The OpenAI-created ChatGPT, which uses artificial intelligence (AI), is widely used in several industries, including education. Likewise, the roll-out of ChatGPT has shown how this AI technology may supplement, and in certain situations even replace, human labor in certain job-related activities and duties. This narrative literature review unlocks the opportunities and challenges of using ChatGPT tools for educational services, considering the related articles discussed in this article. This narrative literature review employed an integrated study of existing literature to identify research gaps, summarize a body of literature, and form conclusions about a subject. It has been found that ChatGPT can be helpful but should be introduced into the classroom carefully and, therefore, not a replacement for learning, as with any new tools. Teachers and students must consider equity, ethics, and plagiarism if they incorporate AI technology into their outputs. It is critical to see ChatGPT as an adjunct tool that improves and enriches the learning process rather than as a substitute for conventional teaching approaches. This technology can improve teaching and learning while creating new educational opportunities when used ethically and under close supervision.