The impact of ICT on social and ethical behaviour of Zimbabweans: Case of Masvingo Town

Abstract

Information Communication Technology has brought about a considerable impact on the cultural and social settings of individuals and communities. All individual and societal activities are guided or influenced by technology. The increase in the use of Information Communication Technologies in our societies makes it important to consider social and ethical effects on individuals and societies. The increased amount of information available via the internet has made people proficient in using technology. This resulted in significant concerns over individuals’ privacy. The use of Information Communication Technologies has affected society by changing individuals’ jobs, education systems, government systems, and social interactions. This paper identified the societal and ethical behaviour changes attributed to the use of Information Communication Technology; ascertained the type of technology responsible for the changes and recommended measures to be taken to curb negative behaviour changes. The researcher used a mixed methodology and administered questionnaires to 130 people and 10 focus groups of 12 people each in Masvingo town. The research showed that Information Communication Technologies brought positive and negative impacts on the social and ethical behaviour of people across all age groups. This is shown through the percentage of respondents from the data gathered. On the positive side, there is improved communication, quick information access, work efficiency, enhanced social connections, remote work, and education. The negative impacts are culture erosion/dilution, increased social isolation and loneliness, and risk of cyber security and privacy. The researcher recommended user education, user accountability, regulation enforcement, implementing user controls, and promoting positive online behaviour.